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What is a web wallet?
expand_moreA web wallet is a secure online account that lets you store value, send and receive money, and manage cards or balances directly from a browser without installing software.
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How do I create an account?
expand_moreSign up with your email or phone, verify your contact, complete identity checks, then add a payment method or top up your balance to start transacting.
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Which devices and browsers are supported?
expand_moreModern desktop and mobile browsers are supported; ensure your browser is up to date and that cookies, JavaScript, and secure storage are enabled for authentication and wallet features.
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Do I need to install anything?
expand_moreNo installation is required for a web wallet. Use browser to access your account.
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How is my data protected?
expand_moreData is protected with transport encryption and at-rest encryption.
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What authentication methods can I use?
expand_moreEnable multi-factor authentication and set strong, unique passwords. These significantly reduce account takeover risks.
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Are web wallet payments secure?
expand_moreYes. Web wallet use tokenization so merchants receive a token instead of your actual card number, plus device/browser-level authentication to approve each payment.
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What should I do if I suspect fraud?
expand_moreImmediately lock your wallet, change your password, revoke active sessions, and contact support.
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How do I add funds or cash out?
expand_moreTop up by card or bank transfer to withdraw, link a bank account and initiate a transfer.
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Are there fees?
expand_moreFees depend on method and region (e.g., card top-ups, bank withdrawals, currency conversion). Always review the fee schedule before transacting.
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Do all merchants accept web wallets?
expand_moreNot all merchants do; acceptance depends on the merchant’s payment setup and supported rails, so keep a backup method when needed.
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What are transaction and balance limits?
expand_moreLimits depend on verification level, region, and risk policies; increasing limits typically requires completing KYC and maintaining good account standing.
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How do currency conversion and FX fees work?
expand_moreIf paying in a different currency, the wallet or card network converts the amount at prevailing rates plus any applicable FX fees shown at checkout.
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Why is my transfer on hold?
expand_moreCompliance reviews, risk checks, or bank processing windows can temporarily hold transfers. Holds usually resolve automatically or after requested documentation is provided.
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How do refunds work?
expand_moreMerchants can issue full or partial refunds to the original payment method; the timeline depends on networks and banks and may take several business days to appear.
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How do I dispute a charge?
expand_moreTo dispute a charge, please email us with the transaction details.
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How can I contact support?
expand_moreUse email listed in your wallet.
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Security checklist
expand_moreEnable MFA, use strong unique passwords, keep browser updated, review connected devices, and monitor notifications for unusual activity.
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Payment tips
expand_moreVerify merchant domains, review fees and currency before confirming, and keep a backup payment method for merchants that don’t accept the wallet.